FraudMax · SUPPORT

FraudMax Support

How can we help?

Having trouble with FraudMax? Most common issues can be fixed using the steps below.

If you still need help, contact us at Contact@fraudmax.app.

We aim to respond to support requests within two business days. Response times may occasionally be longer during periods of high demand.

When contacting us about your account, tokens or purchases, including your Developer Key can help us locate your FraudMax account more quickly.

Never send us your Apple password, payment-card details, verification codes or any other passwords.

Troubleshooting

AI enhancement failed or timed out

If an enhancement fails, becomes stuck or times out:

  • Check that you have a stable internet connection.
  • Close and reopen FraudMax.
  • Try submitting the enhancement again.
  • If the problem continues, wait a short while and try again in case the image-processing service is temporarily unavailable.

If you believe tokens were deducted for an enhancement that failed, contact Contact@fraudmax.app and include your Developer Key along with a short description of what happened.

The subscription paywall will not load

If the FraudMax Premium paywall does not appear or remains stuck loading:

  • Make sure your iPhone is connected to the internet.
  • Close FraudMax completely and reopen it.
  • Check that you are signed into the App Store with your Apple Account.
  • Restart your iPhone if the problem continues.
  • Open FraudMax and try loading the subscription page again.

FraudMax subscriptions are processed through Apple's App Store, so temporary App Store issues may also prevent the paywall from loading.

If the issue continues, contact Contact@fraudmax.app.

My tokens have not appeared

If you purchased or renewed FraudMax Premium but your tokens have not appeared:

  • Make sure you are using the same Apple Account that was used to purchase the subscription.
  • Reopen FraudMax and allow a moment for your subscription status to refresh.
  • Use Restore Purchases in FraudMax if available.
  • Check your Apple subscriptions to confirm that FraudMax Premium is active.

If the tokens still do not appear, email Contact@fraudmax.app.

Please include:

  • your Developer Key;
  • a brief explanation of the issue; and
  • whether this happened after a new purchase, renewal or restore.

Do not send your Apple password, payment-card information, security codes or any other passwords.

How do I copy my Developer Key?

Your Developer Key is the identifier FraudMax uses to locate your anonymous FraudMax account.

Open the section of FraudMax where your Developer Key is displayed and use the copy option next to the key.

You can then paste it into your support email.

Your Developer Key may be useful when contacting us about:

  • missing tokens;
  • promotional or affiliate tokens;
  • subscription issues;
  • account problems; or
  • data-deletion requests.

You should never need to provide your Apple password or payment-card information.

How do I restore purchases?

If you already purchased FraudMax Premium but the app is not recognising your subscription, use the Restore Purchases option within FraudMax.

Make sure you are signed into the same Apple Account that originally purchased the subscription.

Restoring purchases does not create a new subscription or charge you again. It asks Apple to restore eligible purchase and subscription information associated with your Apple Account.

If restoration does not work, contact Contact@fraudmax.app.

How do I manage or cancel my subscription?

FraudMax Premium subscriptions are billed and managed by Apple.

To view, manage or cancel your subscription on iPhone:

Settings → Your Name → Subscriptions → FraudMax

From there, you can view your subscription details or cancel automatic renewal.

Deleting the FraudMax app from your iPhone does not automatically cancel your subscription.

If you cancel, Apple determines when your subscription access ends based on your current billing period and subscription status.

How do I request a refund?

FraudMax subscriptions and App Store payments are processed by Apple.

Refund requests for App Store purchases can be submitted through:

https://reportaproblem.apple.com

Sign in using the Apple Account that made the purchase and follow Apple's instructions.

Refund eligibility and approval are determined under Apple's applicable refund policies. FraudMax cannot guarantee that a refund request will be approved.

How do I delete stored images?

You can delete images stored in your FraudMax image history from within the app.

Open your image history, select the image you want to remove and use the available Delete option.

Deleting an image from FraudMax is separate from deleting the FraudMax app itself.

If you want all personal information associated with your FraudMax account deleted rather than individual images, see the section below.

How do I request account and personal-data deletion?

To request deletion of your FraudMax account information and associated personal data, email:

Contact@fraudmax.app

Use a subject such as:

Account & Data Deletion Request

Where possible, include your Developer Key so we can identify the correct anonymous FraudMax account.

Please do not include passwords, payment-card details or other sensitive login information.

Deleting the FraudMax app from your iPhone does not automatically delete information stored in FraudMax's cloud systems.

Similarly, requesting deletion of your FraudMax data does not automatically cancel an active Apple subscription. Subscriptions should be cancelled separately through:

Settings → Your Name → Subscriptions → FraudMax

More information about how FraudMax handles personal information is available in our Privacy Policy:

https://fraudmax.app/privacy

Service Status

FraudMax relies on several online services for image processing, account functionality and App Store subscriptions. Occasionally, temporary outages or maintenance may affect enhancements, subscriptions or other parts of the app.

If FraudMax is not working normally, try closing and reopening the app and checking your internet connection.

For service updates or community announcements, you can also check the FraudMax Discord:

https://discord.com/invite/Z7RWZ8RzXf

If you are experiencing an issue that is not listed there, contact Contact@fraudmax.app.

Still Need Help?

Email us at:

Contact@fraudmax.app

We aim to respond within two business days.

For account, token or purchase-related issues, please include your Developer Key where possible so we can locate the correct FraudMax account.

Please never send:

  • your Apple Account password;
  • payment-card details;
  • one-time verification codes;
  • banking passwords; or
  • passwords for any other account.

Useful Links

Privacy Policy https://fraudmax.app/privacy

Terms and Conditions https://fraudmax.app/terms

FraudMax Discord https://discord.com/invite/Z7RWZ8RzXf

Apple Refund Requests https://reportaproblem.apple.com

Contact FraudMax

Email: Contact@fraudmax.app Website: https://fraudmax.app

For privacy or account-deletion requests, you can use the same support email.